Terms of Service

1. Agreement

Poll the Room is operated by Mar&Co Management B.V., registered in the Netherlands, Chamber of Commerce (KvK) number 94664404, trading as "Poll the Room" ("we", "us", "our"). These terms form a binding agreement between you and us. They govern your use of the Poll the Room websites, the app, the API and related features (together, the "Service").

By creating an account or using the Service you agree to these terms. If you do not agree, do not use the Service. You must be at least 16 years old to create an account. If you accept these terms on behalf of an organisation, you confirm that you have the authority to bind it, and "you" then includes that organisation.

2. The Service

Poll the Room is a live-interaction tool for presenters. Presenters build decks with live polls, word clouds, quizzes, Q&A and similar questions on top of their slides, and present them. The audience joins on a phone with a 6-digit code or a QR code, answers, and sees the results appear live.

In these terms, a presenter is anyone who builds or runs a room, a team is the workspace in which presenters share decks, a plan and billing, and the audience is everyone who joins a room.

3. Accounts and security

You can create an account with an email address and password, or sign in with Google or Microsoft. You agree to give accurate information and keep it current.

You are responsible for keeping your password, your sign-in method and any API keys safe, and for activity that happens through your account. We recommend turning on two-factor sign-in. Tell us promptly at hi@polltheroom.com if you think someone else has access to your account.

Team owners and admins decide who belongs to their team and what role they have. Decks a presenter shares with the team are available to the team. API keys belong to the team, and the team is responsible for what is done with them.

4. The audience

Audience members join a room without creating an account. They receive a nickname, which they can change, and they answer the questions the presenter shows.

As a presenter, you are responsible for what you ask your audience and for how you use their answers. In particular, you agree to the following.

• Tell your audience, before they answer, what you will do with their answers, and whether results will be shown on screen, shared or exported.
• Have a lawful basis under data protection law for collecting their answers. For that data you are the controller and we act as your processor, as described in our Privacy Policy.
• Do not ask your audience to give sensitive personal data, such as health information, political opinions or religious beliefs, or identifying details they are not free to refuse, unless you have a clear lawful basis for it.
• Take extra care with an audience that includes people under 16, and follow the rules that apply to you, for example as a school.
• Remember that results of an ended room can be viewed by anyone who has the room code, and that quiz standings show nicknames.

Audience members who use the Service must also follow the acceptable use rules in section 5.

5. Acceptable use

You agree not to do any of the following.

• Use the Service unlawfully, or in a way that infringes the rights of others, including their intellectual property and privacy.
• Put content in a deck, a question or an answer that is illegal, hateful, harassing, sexually explicit, or that threatens or deceives people.
• Use a room to collect passwords, payment details or other credentials from an audience.
• Try to gain unauthorised access to the Service, to other accounts or to rooms you were not invited to, or guess room codes to view results that are not meant for you.
• Disrupt or overload the Service, including by flooding a room with automated joins or answers.
• Get around security measures, rate limits, plan limits or AI usage limits.
• Copy, resell or rebuild the Service, or use it to build a competing product, except as our API terms and documentation allow.

We may remove content or suspend access where we reasonably believe these rules are broken.

6. Your content

You keep ownership of the content you put into the Service, such as uploaded files, slides, questions, images, fonts and results. Audience members keep whatever rights they have in their own answers.

You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, convert, render, display and transmit your content, only as far as needed to provide, secure and improve the Service for you. This licence ends when your content is deleted from the Service, except for copies that remain in backups for the limited time described in our Privacy Policy.

You confirm that you have the rights needed to upload and present your content, including fonts, images and third-party slides, and that doing so does not break any law or anyone else's rights.

The Service itself, including its software, design and branding, belongs to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use the Service under these terms.

7. AI features

The Service includes an optional AI assistant that suggests and edits questions on your slides. A team owner can set it to on, text only, or off for the whole team.

AI output can be wrong, incomplete, inappropriate or not what you meant. You are responsible for checking every suggestion before you present it or rely on it. Do not send the assistant content you are not allowed to share with our AI provider.

What the assistant reads, where it is processed and what we keep is described in our Privacy Policy. Use of the assistant may be limited by an allowance that depends on your plan, and we may change the provider or model behind it.

8. Plans and payment

The Service offers a free plan and paid plans. What each plan includes, and its price, are shown to you before you buy. The price that applies is the one shown at the moment of purchase.

Paid plans are bought for a team and priced per presenter seat. They are billed in euros, monthly and in advance, with VAT added where it applies. Payments are processed by Mollie. Your first payment sets up permission for the recurring payments that follow. If you change the number of seats, the new amount applies from the next payment. The current period is not recalculated.

You can cancel at any time, and no further payments will then be taken. Payments already made are not refunded, except where the law requires otherwise. If you buy as a consumer, you keep all rights that Dutch and EU consumer law give you.

If a payment fails and is not resolved, we may move the team to the free plan. We may change prices for future billing periods. We will tell you before a price change affects you, and you can cancel before it takes effect.

9. Availability and changes

We work to keep the Service reliable, but we do not guarantee that it will always be available, uninterrupted or free of errors. Live rooms depend on the audience's own devices and internet connections, which are outside our control. We may carry out maintenance, and we may add, change or remove features. If we remove a feature that is a material part of a paid plan, we will tell you in advance.

10. Termination and deletion

You can stop using the Service at any time and delete your account in your account settings. Before you do, export any results you want to keep. What happens to your data when you delete your account is described in our Privacy Policy. Decks you shared with your team stay with the team. Cancelling a paid plan is separate from deleting an account.

We may suspend or end your access if you seriously or repeatedly break these terms, if the law requires it, or to protect the Service, other users or the audience. Where it is reasonable, we will warn you first and give you the chance to export your content.

Sections that by their nature should continue after termination, such as sections 6, 11, 12 and 13, continue to apply.

11. Disclaimers

To the extent the law allows, we provide the Service "as is" and "as available", without warranties of any kind. We do not guarantee that results reflect every answer given, for example when an audience member loses their connection, and you should not use a room as the only record for a decision that matters, such as a formal vote. Content that presenters and audience members put into the Service is their own, and we do not check it in advance.

12. Limitation of liability

Nothing in these terms limits liability that cannot be limited under Dutch law. This includes liability for intent or deliberate recklessness of our management, for death or personal injury caused by our negligence, and your mandatory rights as a consumer.

Subject to that, and to the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost revenue or lost data, or for loss caused by AI output you did not check. For the free plan, our total liability is limited as far as the law allows. For paid plans, our total liability for all claims together is limited to the amount the team paid us in the twelve months before the event that caused the claim.

13. Governing law and disputes

These terms are governed by the law of the Netherlands. Disputes will be submitted to the competent court in the Netherlands, unless mandatory consumer law gives you the right to go to court where you live.

14. Privacy

Our Privacy Policy explains how we handle personal data, for presenters and for the audience, and forms part of these terms.

15. Changes to these terms

We may update these terms. The effective date at the top shows which version applies. If a change is material, we will give reasonable notice before it takes effect, for example by email or with a notice in the app. If you keep using the Service after the change takes effect, you accept the updated terms. If you do not agree, you can stop using the Service and delete your account.

16. General

If any part of these terms turns out to be unenforceable, the rest stays in effect. If we do not enforce a provision, that is not a waiver of it. You may not transfer your rights under these terms without our consent. We may transfer ours to a successor of our business. These terms, together with the Privacy Policy and any written agreement we sign with your organisation, are the entire agreement between you and us about the Service.

17. Contact

Questions about these terms? Email hi@polltheroom.com.